Parndon Wood Crematorium praised for ‘excellent level of service'
Parndon Wood Cemetery & Crematorium has been praised by an industry inspector for providing an “excellent level of service provision.”
Dave Clay, an inspector for the Federation of Burial & Cremation Authorities (FBCA), concluded that he “did not feel it necessary to make any recommendations” following his visit to the site in April
The Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest and Mr Clay scored the crematorium 100% in five of those areas.
Parndon Wood Cemetery & Crematorium Manager Joe Jaggers said: “I was especially pleased that we were awarded full marks for Service and Staff by the inspector.
“People are at the heart of everything we do, as we strive to provide exceptional service and care to the families we support.
“Whether we’ve been entrusted to help organise, and deliver, a funeral service or have been asked to help the bereaved memorialise their loved ones in a wide variety of ways, we aim to provide the highest level of service which we can only do by having the right people in place.
“Getting full marks from the FBCA inspector for ‘Service and Staff’ is a valuable, and welcome, endorsement of my colleagues here at Parndon Wood and the outstanding care they provide, every day.
“To get an overall mark of 97.9% demonstrates the consistently high standards we apply to every aspect of what we do, our facilities and the support we provide.
Parndon Wood Cemetery & Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 41 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance, which provide peaceful places for people to visit and reflect.
Mr Clay found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”
To find out more about Parndon Wood Cemetery & Crematorium, the services it provides, and the exceptional care and support it delivers, visit: www.parndonwoodcrem.co.uk
