Feedback and comments are very important to us and helps us monitor and improve our services to families. Following the funeral we send some literature to the applicant which clarifies the instructions for the cremated remains, memorial options available at the crematorium and a short feedback questionnaire.
The feedback form provides the familiy an opportunity to comment anonymously on the service provided at Parndon Wood and naturally we fully understand and respect if the familiy do not wish to complete this.
However any comments received on those that are returned, which accounts for approximatley 10% of all services are taken seriously. In the past we have reacted to comments which have seen improvements to the website information, new hearing loop system in the chapel and several other issues which are under consideration for the future.
The feedback also rates the service we provide on several aspects and for the first 6 months of 2016 we have received the following summary;
Overall service provided 79% Excellent, 19% Good, 2% Satisfactory, 0% Poor
Thank you to everyone who took the time to complete this questionnaire.